You’ve worked hard to build your business. But as with life, there are ups and downs. If sales have been slowing and you feel like you are losing touch with your customer base, now is the perfect time for a change! It’s time to “Refresh” your company brand, messaging, and/or product. Small changes can go a long way. To successfully refresh your brand, you need to rethink your approach to your product, story, marketing materials, and your messaging to your customers.
1. Refresh Your Brand
When a brand sells products, it’s selling a story. When consumers buy products, they are buying into this story. It is important to ensure your story stays current and relevant to the current marketplace. Keeping up with the latest trends will help you keep an edge over your competitors and show that your brand has the flexibility to better relate to your customers’ changing demands. For example, if your brand looks outdated, it is essential to review your marketing materials.
Review your logo, graphics, fonts, flyers, and brochures. How do they look? Are they appealing in today’s business environment? Do they represent excitement or boredom? Is your messaging consistent throughout all of your branded material? (see point 2 below). You want all these items to inspire your customers while still staying loyal to your branding story.
2. Refresh Your Messaging
Your messaging is the direct connection between you and your audience. Over time, your messaging has built trust with your customers. In return, the customer will thank you by purchasing your product. It is essential to nurture your customers. By making them feel important and showing you understand their wants, needs, or expectations with your products. you strengthen your message with your audience.
How do you do this? Ask yourself, “What are your customers or clients thinking? What are they feeling? What are they experiencing? What are they focused on right now?”
By refreshing your messaging with the answers to these questions in mind, you can reinforce this relationship and help avoid losing a customer if your customer resonates more with your competitor.
3. Refresh your Product or Service
Do your current product offerings still solve the needs of your customers? If not, you are not fully serving your customer base. Your products need to provide solutions and customer satisfaction for where they are today. In this ever-changing business environment, your existing products might have fulfilled a niche for your company and customers for years. However, now might be the time for a new product to create additional value for your existing customers. Introducing new products is a way to bring new life to your business and allows your audience to decide which product is right for them. Introducing a new or updated product can also result in increasing your market share and your revenue streams.
Refreshing your business is a way to show your customers that you care about them, are inspired by them, and that your company has their best interests at heart.
If you are considering refreshing your business this spring, call the Edmiston Group at 724.612.0755. The Edmiston Group will help your business update or create a new voice and vision!
About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh-based marketing consulting firm providing senior-level marketing management services to businesses and non-profit organizations on a short or long-term basis. Core areas of service are business development strategies, website creation and management, social media management, marketing, strategic planning, and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business.