restaurant-advertising

Cost of a Placemat

by BlogCommunicationsGuest Blogs
restaurant-advertisingW.G. Barrett, Restaurant Consultant & Guest Blogger

Holidays represent a time of year where restaurants, as well as retail establishments, can realize a spike in sales. Each year as seasons come and go many companies must determine what extra money they will spend on specific holiday advertising. For many restaurant owners, there is a constant battle of how they can lower their operating costs all while keeping the tables full day after day. Restaurant Consultant, Gordon Barrett has spent his career in the restaurant industry. Below I share my experience of how one restaurant owner learned the true cost of ‘saving’ money the hard way

The Cost of ‘Saving’ Money – One Business Owner’s Story

While advertising for holidays such as St. Patrick’s Day, Valentine’s Day, or even the Christmas season may cost you a little more, the reward may far out weight your investment. Be careful where you choose to cut your spending when it comes to advertising. Cutting advertising that costs a few extra dollars could wind up costing you much more in the long run.

Every year approaching the holidays, this client, let’s call him Joe, would order disposable placemats for his restaurant that advertised “Ask Your Server About Gift Cards” written in large print in the center of the mat. Joe knew he would gain about $7,000-10,000 in revenue from total gift card sales over the holiday season. The placemats with the gift card advertisements cost roughly an extra $14 a case, with 1,000 placemats in a case. Joe would typically order 6 cases for the holiday season.

This past year, Joe decided that he wanted to save on his holiday spending and cut back on ordering the placemats. He realized a savings in advertising on the placemats of $85 for the holiday season. Joe made this choice knowing he was a well-established restaurant with vast number of regular customers. He didn’t think it was necessary to spend $85 for advertising “Ask Your Server About Gift Cards” for the holidays. The result… without the gift card ad, he was shocked to learn that gift card sales dropped to nearly $2,500 in sales. Saving a little on advertising cost him thousands of dollars in lost gift card sales.

Now here is some additional food for thought. Not only did Joe lose out on gift card sales, but consider these additional scenarios: 1) some gift cards would never be redeemed providing him free income, 2) loss of gift cards to generate new customers that had never been to his restaurant and 3) loss of additional money spent by loyal customers buying more food than the gift card is worth.

While it is impossible to determine these questions without more input from his customers, Joe knows one thing, he lost out on thousands of dollars in revenue to save just $85. He has made me promise him to never let him skip out on the advertised placemats in future years.

Measure Your Marketing

  • Data Collection. Start with collecting data from your consumers. Create a simple survey or ask how customers heard about your business. This will help you to target the advertising which works best for you.
  • Small steps. Consider advertising through social media. This allows you to invest modest amounts of money to gain new targeted customers.
  • Follow up! Make sure that your customers are satisfied and ask for testimonials.

Remember that in business it takes money to make money. Cutting back on marketing is the first thing that comes to mind when owners think about reducing costs. There are many places to put your advertising dollars, but it’s important to track the results. Code coupons in different publications and monitor where those coupons come from. Invest in social media and watch your audience grow. Lastly, advertise in small ways, such as on placemats and table tents. Ask Joe…he’ll tell you about the $85 he has budgeted for placemat advertising for this year.

Want to learn more about how to increase profits, attend the Restaurant Reality Check Seminar on May 3rd.  Register here.

w-g-barrett

Blog by W.G. Barrett, Restaurant Consultant & Guest Blogger.

About the author:  Gordon Barrett is the owner of W.G. Barrett Consulting, specializing in restaurant consulting, rescue and rebranding.  With decades of experience, he helps restaurant owners understand the value of strong operational restaurant management, but also how to adapt to changes through web presence, social media and online marketing.   Using a Restaurant Reality Check approach, Gordon has helped dozens of restaurants improve their profitability.

business-pulse

The Pulse of Your Business

by ArticlesCommunications

business-pulse As a business owner, it is important to know the pulse of your business. What does this mean? It is a solid understanding of why people buy from you, what your customers think, how you react to unsatisfied customers and your willingness to accommodate specific customer or client requests.

Whether you sell a product or service, successful business owners know the value of paying attention to the pulse of their company. Delivering on promises and following up with customers will help to ensure your business is meeting expectations, growing and maintaining a high rate of customer satisfaction.

Let’s start with the question of “how well do we deliver on what we promise?” This is the foundation of your company’s reputation in the community. This one simple question should be the cornerstone for everything the company delivers on – whether it is goods or professional services. While one or two unhappy customers may not hurt your business, it is important to address their concerns. With the power of social media, these unhappy customers have the ability to reach a much larger audience.

That’s why it’s necessary to address any negative comments publicly and to then offer to address the problem off line. By doing this, you have shown that resolving the issue is important. Likewise, when people give you positive reviews, always be sure to thank them. A satisfaction survey is a good tool to use to follow up with your customers and clients to ensure that their expectations are being fulfilled. Lastly, it never hurts to pick up the phone and ask your clients how things are going.

Willingness to adapt. You will find that situations often arise when it becomes quite clear that your customer or client is requesting something out of the ordinary. Can your company adapt and flex to meet the customer’s needs? Accommodating your customers will not only create a strong business relationship, but will also result turning them into loyal customers. Loyal customers become your cheerleaders who will tell others how your business has helped them.

Everyone is human and mistakes are made. But, if those mistakes occur regularly, it’s time to look at how your business is run. Here’s an example. Imagine that a customer orders delivery food from your restaurant, and when the food comes, part of the order is either missing or wrong. The customer now faced with the decision of calling the restaurant back and complaining or accepting what was wrong. The customer realizes that they didn’t get what they paid for. The positive experience of food delivery from the restaurant has just decreased. It is important to provide the product or service that was promised the first time. This prevents your customers from taking one of three courses of action: 1) addressing the mistake, 2) accepting the mistake or 3) telling others of the poor experience and choosing not to use your service again.

Customers have a choice where they spend their money. Keep a pulse on your business and know how customers perceive your service. If they aren’t willing to recommend you, it is important to find out why and fix the problem.

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior level marketing management services to businesses and non-profit organizations on a short or long term basis. Core areas of service are business development, marketing, strategic planning and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business growth.

becoming-an-expert, Edmiston-Group

From Yeah But… To Because: Becoming an Expert

by BlogCommunications

becoming-an-expert, Edmiston-Group What draws people to you or your company? What sets you apart from other companies that offer similar goods or services? Being able to turn the, yeah I could do that but, to we are the best at what we do because, will make you not only a more positive person but a stronger business owner.

Knowing your BECAUSE is why people buy from you. If you don’t know why people come into your business, or purchase your product, it’s time to find out. That’s what makes you different than the business owner down the street.

Being a business owner in what we can refer to as my more seasoned years, I have learned that it is important to be able to move past the yeah but. Yeah but.. people won’t support my cause or yeah but.. it’s overwhelming to learn. The But’s stop you in your tracks and the fear or complacency of moving beyond the Yeah but…keeps your business stagnant. These are phrases that you have to replace with, I can do this because.

Whether you are a business owner, a manager, or an employee, you have more than likely been faced with having to learn a task or start something new and wanted to respond with the, yeah I would do it but…. The ‘yeah but’ is your resistance to change. It allows you to justify a reason as to why you cannot complete a task.

Over the course of the past ten years, my business has evolved. Like anyone else in business, if you don’t evolve, you just stay stuck. For me this task was digital marketing – social media, email marketing and websites. It seemed such an overwhelming task and I had no idea where to start. I didn’t know how to # a twitter feed, nor did I really understand what twitter really was, or how to follow a group on Facebook, nor how to put together a website site map. That was back in 2007, and let’s just say I have come a long way since then and even manage to show my own kids new features from time to time on these social media platforms and in the digital marketing arena. How you may ask? I turned the yeah but… into the because.

People didn’t turn to me to help manage their digital marketing programs when I was still floundering myself. They did however turn to me when I learned it, attended webinars, watched YouTube videos on how to increase followings and yes even took a few classes. People came to me for help BECAUSE I made myself a well-educated expert in this field as I knew that it would be part of my key to success.

Since my first webinar I have learned many more tricks of the trade that allow me to be a successful blogger and manager of social media. There have been many hours spent on training. I turned my yeah but, into my, because. People turn to me for help because I have become educated in my field. The Edmiston Group stays up on the social media trends and integrates digital marketing into an overall marketing strategy.

There will always be lessons to learn and people that are more talented than I am to learn them from. However, I am a lifelong learner and will always find new things to learn. You can bet a few years down the road the Edmiston Group will continue to evolve and find new technologies and services to offer our clients. After all….isn’t that how we bring fresh ideas to grow your business?

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior level marketing management services to businesses and non-profit organizations on a short or long term basis. Core areas of service are business development, marketing, strategic planning and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business growth.

comfort-zone-to-stretch-zone, Edmiston-group

What Zone Are You In?

by ArticlesCommunications

comfort-zone-to-stretch-zone, Edmiston-groupDo you find as a small business owner that you often feel like you are peddling as fast as you can and are going nowhere, or not near as far as you had hoped? Many of us do. Effective time management and the development of solid people skills will help you set yourself for success and accomplish more.

As a business owner it is important to have people skills. Knowing how to handle other people has a large part to do with how successful you are in in life, as well as business. Many people overlook the fact that these skills also involve you. Recognizing gaps in your own skillset or knowledge base is the first step to becoming better and more efficient at running your business.

Step Out

Becoming more efficient starts by setting goals that are above your abilities. While this sounds crazy, it forces you to improve. Let’s look at three personal zones that you can achieve when setting goals – the comfort zone, the stretch zone, and the extreme zone.

By staying in the comfort zone you essentially stop your learning process. You remain comfortable in the status quo. You have your set clients and you’re happy. Nothing rocks the boat right? As methods of doing business and technology change, you choose to resist change. Efficiencies that come with those technologies are lost and you continue to work harder, but accomplish the same amount or less due to increasing demands. Perhaps during that time one of those long term clients decides to take a different, more progressive direction and leaves you behind.

As you step into the stretch zone you begin to stretch your abilities. This is where you push the envelope on what you are comfortable with. You have stretched your knowledge base and with guts and fortitude learned how to accomplish these tasks in new ways. As you continue to learn new things, you may receive more responsibility at work, or develop a new product line if you’re a business owner. These things didn’t appear to be viable without the stretch so you’ve opened yourself up to new possibilities and opportunities.

Last we have the extreme zone. Entering this zone can be dangerous as you are reaching into an area where you simply don’t have the skill set necessary to be successful and thus can set you and your self-confidence back. You can’t go from couch potato to a triathlon participant in a week. Without proper training, sacrifice and learning how your body reacts to this preparation, you set yourself up for failure.

How you venture into the stretch zone depends on your personality. Some people prefer to take small steps while others jump in with both feet. Reaching into this zone will help to build your confidence and enable you to gain skills that will allow you to move onto tasks that perhaps were originally in the extreme zone. Knowledge is king.

Set goals.

Setting goals helps to keep moving you forward toward reaching that goal. Attainable goals that are set with deadlines will also force to keep you to stay on track and measure your results. The 80/20 rule is also called the “Pareto Principle” named after its founder, the Italian economist Vilfredo Pareto from 1895. What this means is that 80% of result comes from 20% of the focused effort.

Our daily to do lists can be overwhelming and it’s tempting to complete small tasks throughout the day, but at the end of the day, feel like we’ve not accomplished anything. Setting focused goals and blocks of time in your schedule when you’re fresh and where you’re laser focused can help you achieve those goals. Successful people work toward their top two or three goals all the time.

Often goals can be overwhelming and leave you wondering where to start. Fortunately there is a simple solution. Just as dissecting a big project, breaking your goal down into smaller segments with target dates can help to make the goal seem more achievable.

While at times you may feel like these smaller goals are insignificant, be sure to step back every now and then and look at the bigger picture. So tell me…are you ready to stretch?

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior level marketing management services to businesses and non-profit organizations on a short or long term basis. Core areas of service are business development, marketing, strategic planning and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business growth.

Near Year Strategy, Edmiston Group

A New Year A New You!

by ArticlesCommunications

Resolutions and Vision, Near Year Strategy, Edmiston GroupAre you like the thousands of Americans who have made a New Year’s resolution?  Have you made them in the past and struggled or failed to be able to keep them?  In 2016, I made a commitment to take control of my health.  For me, a little extra motivation was the fact that my son was getting married and I wanted to look healthy and fit for his wedding.  It was a nine month journey, not without its sacrifice, setbacks, trials and times when I wanted to give up.  But with consistency, planning and focus on the goal I was able to achieve the end result.

How does that equate to being a business owner you may wonder?  For me, eating healthy, exercising and feeling better about myself was a great boost in productivity and self-confidence.  Business has grown, projects are larger and more complex.  But, I feel I can tackle them.

A New Year’s resolution can vary greatly from something personal such as being more active, getting in better shape or eating better, to performance goals at work.  Whether it is a personal goal or a business goal, you can take steps to help ensure that you are able to stick to your New Year’s resolution.

Resolutions and Vision, New Year Resolutions, Edmiston GroupWrite it down or create a vision board.  For me…I found my mother of the groom wedding dress that I fell in love with and bought.   It was a size I hadn’t seen in years.  I needed to say on track with diet and exercise to still fit into it for my son’s wedding.  I looked at it regularly, tried it on occasionally and knew I needed to stay with the program to have it zip!  Focus on the goal.

Studies have shown that when you put things in writing it is easier to stick to your goals.  Don’t just jot it down and throw it in the bottomless pile of papers on your desk.  Put it somewhere that you can see it and hold that dream, touch that piece of paper or whatever you need to do to fulfill that dream and not become complacent.

What do you want for your business?  How many new clients or projects do you want?  How much do you want to grow your retail business?  As an employee, what education or training don’t you have that you should obtain?  Is there a next level of position you seek?  If so…what qualifications are required and are you willing to educate yourself to ensure you have those skill sets?

Make your goals attainable.  Most people give up their weight loss resolution by February.  They look at the total number of pounds they want to lose instead of breaking that total number down into smaller goals with attainable numbers and dates.  As a business owner, it’s pretty unrealistic to think you will turn your start-up business into a million dollar company in 3 months.  Start out small and know that you can always give yourself new goals as the year progresses.  Shoot for goals such as to lose 10 lbs., walk 7,000 steps, then 10,000 steps and then compete in challenges with fit bits or friends.  Look to increase your business by 5-7%. Add one or two new services or products in the coming year. These are things that are attainable.

Create a plan. There is no better way to get to your destination or goal than to have a path laid out as to how you plan to get there.  It may be to cook your meals on Sunday and have healthy snacks ready.  Perhaps instead of browsing social media for the latest in what’s happening with friends, you take an online class or volunteer at a nonprofit organization.  You gain experience and expand your network.

For the business owner, simply saying you’re going to be more profitable with no plan as to how you are going to do it, will often leave you empty and discouraged.  Have dinner with trusted colleagues and discuss your plan.  Then put the plan to paper and execute.

The New Year is a great time to start a new steps in the right direction.  Be sure to set yourself up for success and create a path to follow.  Little reminders of what your goal is and being able to see the progress will help you continue down the path the success! Take time to celebrate the little victories.  I will tell you that it’s easy to slide back into old habits.  Commit to eating right, exercising and plan for your next position or business growth opportunity.  Be the best you can be in 2017!  Are you up to the challenge?

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior level marketing management services to businesses and non-profit organizations on a short or long term basis. Core areas of service are business development, marketing, strategic planning and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business growth.

Edmiston Group

Plan Ahead to Make the Most of Your Tradeshow (Part 2)

by ArticlesCommunications

Getting ready for a trade show can be overwhelming, but with the appropriate direction, pulling off the perfect trade show can be as easy as 1 * 2 * 3.  In part 2 of this 3-part series we focus on creating the perfect Display for your Booth.  Part 1 (Marketing Materials)   Part 3 (Promotional Products)

Step 2:  Prepare Your Booth with the Perfect Display

“3 Seconds!  That’s how long you have to capture the attention of a potential customer.  Grab it with an eye-catching display”

We talked with Lynne Arrington of Speedpro Imaging in Cranberry Township regarding best practices for selecting trade show display items.  Here’s what Lynne had to say.

Q: How far in advance should exhibitors contact you for new displays?  Lynne:  The ideal answer is the sooner the better.   6 – 8 weeks gives time to think about options and get feedback on proofs. Even when updating graphics on an existing display, time is needed to order replacement hardware.

Q:  What budgeting tips can you provide for deciding which display items to purchase?  Lynne:  Before selecting a display product, think about how long you will be using the display and for what purposes.  Do you want the display to be used repeatedly?  Can you repurpose the display and use it in your store, at a chamber event, at presentations?   Should the display be portable, should it have changeable graphics?  As an example, retractable banners stands can used to promote your brand or can be made for use with additional graphic cartridges that will promote a rotating theme or promotion.   Your expected usage will help to determine which display will best fit your needs.

Q: What is your #1 tip for creating the perfect display?  Lynne: Hone your message.  Your message should be simple, your graphics clean.  You have 3 seconds to grab someone’s attention, so you don’t want to overload information.  You DO want to pique interest.   Once your display has caught your potential customer’s attention, your trade show rep can get to work determining the best way to be helpful.

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group ~ The Edmiston Group provides senior level marketing management services to businesses and non-profit organizations on a short or long term basis.  Core areas of service are business development, marketing, strategic planning and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business growth.

tradeshow

Plan Ahead to Make the Most of Your Tradeshow (Part 1)

by ArticlesCommunications
Trade Shows

Getting ready for a trade show can be overwhelming, but with the appropriate direction, pulling off the perfect trade show can be as easy as 1 * 2 * 3.  In this 3-part series we cover tips from local industry experts on how creating marketing materials, putting together a display, and selecting promotional products will help you make the most of your tradeshow.  Part 2 (Display Booths)    Part 3 (Promotional Products)

Step 1:  Create your Marketing Materials

Have your more expensive brochures on hand, and use them if engaged with a potential customer, but don’t put them out for the masses.  Chocolate candy is always a draw!

Autumn Edmiston of Edmiston Group discusses best practices for creating marketing materials for trade shows.

Q: How far in advance should one begin developing their marketing materials?  Autumn: If possible, begin planning two to three months prior to the trade show.   It will also allow time to order any promotional products prior to the show.  This will also allow time to create particular show offers, obtain targeted marketing materials as well as notify others that you will be attending the particular show.  The show exhibit announcement can be sent out in your monthly newsletter or as an electronic “Come See Us” invitation.

Q: What budgeting tips should one keep in mind when creating marketing materials?  Autumn:  Create high quality colored flyers – they are more cost effective than a multi-page brochure or in some cases print take away flyers on bright colored paper.  Line cards (sometimes called rack cards) can be cost effective in highlighting your core service offerings without breaking the bank.  A nice door prize with a well thought out registration slip is a sure draw to capture names, addresses, e-mail addresses and ask some pertinent questions pertaining to your business. i.e. would you like to receive our electronic newsletter, are you interested in learning more about marketing services.   Have your more expensive brochures on hand, and use them if engaged with a potential customer, but don’t put them out for the masses.  Chocolate candy is always a draw!

Q:  What #1 tip should organizations keep in mind when creating marketing materials?  Autumn: Make sure you have a clear message – explain who you are, who you help and how you do it.  Utilize display units such as display holders to put information at eye level creating a dimension to your table.  Perhaps put a client testimonial on display.  A professional pull up display can be a cost effective way of setting you apart from the competition.   Make sure the display follows your brand.   If creating a show offer, put an expiration date on the offer to create a sense of urgency to take action.  Have extra business cards.  Be sure to have an extras bag for incidentals, scissors, tape, extra pens, extension cords, candy.

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group ~ The Edmiston Group provides senior level marketing management services to businesses and non-profit organizations on a short or long term basis.  Core areas of service are business development, marketing, strategic planning and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business growth.

welcome

Welcome!

by with No Comment Communications

Welcome to The Edmiston Group bringing corporate level marketing management services to businesses and non-profit organizations on a short or long-term basis.  We specialize in developing successful marketing strategies that combat stagnant sales and improve business performance.

Our clients have grown their business by:

  • Defining their ideal customer
  • Identifying where to place advertising dollars
  • Measuring results

The Edmiston Group will examine your business and devise a Marketing Strategy that will work with you to bring your true strengths to the marketplace. Hiring the Edmiston Group to oversee your marketing program will allow you to do what you do best….expand your business.