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BOUNCE-UP™ WITH PROACTIVE FUNDAMENTALS

by Guest Blogs

Our guest blogger is Mj Callaway, author, speaker, and trainer. She shares her personal story of overcoming adversity and some fundamental tips on how to Bounce-Up™.

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Have you ever wondered why some people seem unshakeable in the face of adversity, while others become immobilized? Though it might look like they’re equipped with an extra something, more than like, they’ve implemented core fundamentals into their lives. When a crisis happens, they’re proactive.

During an interview with Youngstown State University President Jim Tressel [for my book], he said, “It isn’t if adversity will happen, it’s when will it happen.”

The same way we prepare for destructive weather, we need to prepare for adversity because it impacts our personal and professional lives. Having thrived over three crises in 10 years—I know. During the second crisis in 2016, I had a 20 percent chance of surviving if chemo didn’t work and chemo had a 50 percent chance of working. Through the journey, fundamentals [and faith] kept me proactive with my health, maintaining and rebranding my business while leading the National Speakers Association (NSA) Pittsburgh as co-president.

Here are three proactive fundamentals to help you Bounce-Up™.

  1. Flip It™ for Positive Mindset.

During disruptions, verbal drama, aka negative chatter, bounces inside your head like a superball. Unless you shift that negativity, it doesn’t stop. Be proactive by creating two columns on a sheet of paper. Write Verbal Drama for the left column and Flip It™ for the right column. Under Verbal Drama, write the negative chatter. Consider how can you Flip It™ to a positive message. Write the positive “flip” under the Flip It™ column. Chemo has such a negative connotation so I Flipped It™ to Magic Wand. Radiation became Buzz. The machine size and clicking sound reminds me of Buzz Lightyear. Clients love this exercise because it can be fun. Try it.

  1. Improvise to Spark Momentum.

When life spirals downward, what worked before doesn’t now. Think about our new normal. Focusing on the situation, loss, and the disruption keeps us stuck. To create momentum, I use what I call “Momentum Questions.” “What can I do right now with what I have?” Questions engage our brain to segue into solution-based thinking. As a speaker and trainer, the current situation could’ve destroyed my business when events cancelled. Asking “What can I do right now with what I have?” my mind shifted to improvising. I transitioned to virtual meetings and programs, and I converted a live training workshops into online courses.

  1. Spy an Opportunity.

Do you remember the I Spy books full of objects to find? Sometimes the objects like opportunities are smack in front of you. In sharing a photo with the National NSA president on Facebook, a North Carolina speaker reached out. He mentioned his search for a house in Pittsburgh and his realtor didn’t get his young family’s lifestyle. Hearing an opportunity for a colleague who had little kids, I introduced them. The outcome, his family found the perfect home and moved. For me, I read repeated posts about business owner and colleagues who felt stuck. Those posts prompted an interactive online course, Bounce-Up™: From Stuck to Success and an opportunity to help.

As we journey through out new normal, what messages need a dose of Flip It™? What can you do right now with what you have? How can you spy opportunities? While you can’t control life’s face plants, you can control your Bounce-Up™.

About the Author: Mj Callaway is an award-winning author, resilient speaker, and corporate trainer known for shifting attitudes and converting strategies into results. As a Certified Sales Professional (CSP) and two-time survivor, Mj’s experience includes being the only female sales executive of a national male-dominated company to sell three times her quota. She’s the creator of Revenue Rescue Audit and her eighth book, Bounce-Up™: Outpowering Adversity, Boost Resilience, Rebound Higher, launched April 28th.

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FOCUSED THINKING BRINGS ABOUT BREAKTHROUGH

by BlogCommunicationsEdmiston Group

The past few months have been challenging for business owners, yet some are thriving while others have given up.  What takes a business to a new level or a pivot in a business operation?  FOCUS and the ability to PIVOT your thinking to a new way of doing business.

Many businesses and organizations have shifted to virtual meetings, working remotely, and bringing about operational changes.  While one vertical line of business may not be as strong right now, other product lines are flourishing.

Manufacturing companies that have shifted to make protective equipment, are working multiple shifts to meet demand.  Distilleries and breweries that have pivoted their thought process to online sales and curbside pickups are busy.  Construction product suppliers that have picked up a PPE product line have an additional product to sell.  Clothing companies that shifted to making masks and fashion masks have developed new product lines.  The list goes on.

What do these types of businesses have in common?  They are open to new ideas and ways to grow.  By FOCUSING on the assets they have and PIVOTING their operations to utilize those assets to expand their services.   Those business owners are moving forward with renewed energy and resolve.

This challenging time has been compared to the Great Depression.  According to the Advertising Specialty Institute, those companies that continue to advertise when everyone else stops marketing are more likely to be noticed.  WHY?  Because there are fewer ads in the market.  “Firms that advertised during the recession increased in value and got more marketing bang for their buck…in some cases for up to three years after the recession had ended”.

Pulling financial support for your company’s brand can undermine revenue goals.  The better strategy is to go all in to understand customer needs and respond accordingly with tailored messaging across channels.  How do you do that?

Here are 5 tips to keep business growing:

  1. ASK

Layer these insights and information gained with the human element to get a deeper understanding of how target audiences will respond.  What is the value your company brings to the table to alleviate the pain point?  Do you even know where those pain points are?

  1. REDISCOVER YOUR BRAND

How are you different than the competition?  What new services can you offer or how can you shift your message based on the information you learn from your customers?  How can you position your brand to provide a sense of community while offering reassuring messages that demonstrate empathy?

  1. DEVELOP LOYALTY PROGRAMS

Reward consumers who purchase frequently and send targeted messaging to thank them for being a loyal customer.

  1. CONTINUE TO SHIFT AND INNOVATE

Embrace technology and commit to working ON your business instead of IN your business.  At a recent class I took, I was challenged to commit the first 30 minutes to 1 hour a day working on strategies to grow my business instead of working on other people’s businesses in their growth.  By blocking the time, I’m fresh in the morning to focus on how to grow my own business.

  1. MEASURE YOUR OUTCOMES

If you’re not measuring, you’re not marketing.  Know how people find you.  Advertise and be present where your potential customers are.  Be vigilant in your metrics tracking and reporting. Stay agile so you can adapt plans to reflect what you’re seeing. From there, brands can make messaging personal.

Keep a level head and commit to a long-term marketing strategy can help you flourish in the down cycle and be fully prepared to capitalize on the upswing.  Give people good things to talk about by continuing to have good products and great communication.

To quote Henry Ford…“A man who stops advertising to save money is like a man who stops a clock to save time.”

Let the Edmiston Group help you strategize how you can PIVOT and GROW your business.  Call 724-612-0755 or email Autumn Edmiston for a complimentary 30-minute phone consultation.

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior-level marketing management services to businesses and non-profit organizations on a short or long-term basis. Core areas of service are business development strategies, website creation and management, social media management, marketing, strategic planning, and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business.

Creative power and Powerful ideas business innovation concept with a red glowing boxing glove shaped as a light bulb representing strong innovative new thinking and competitive imagination.

ARE YOU PREPARING FOR A BUSINESS COMEBACK?

by BlogCommunicationsEdmiston Group

Creative power and Powerful ideas – new thinking and competitive imagination.

When there is a business halt, are you preparing for a strong comeback or sitting paralyzed in the silence? Because business owners are fearful of what is to come next, we often will sit back and do nothing. A business may never return to the way it was and just like the businesses that failed to embrace social media, those that choose to stand still and do nothing will lose.

Savvy business owners are taking this time to think of the future and what new lines of business or target clients they want to reach out to. Should their sales pitch change and if so what would that look like? Will the presentation desk, social media channels or website need updating? How will these changes impact their sales staff and will they need retraining? Could staff training be done remotely while the sales force team is working at home?

Try to work down the line deals. Now is the time to negotiate. If your conference has been canceled, negotiate rates on a tentative date to rebook the conference in the future. Pass along the savings to your customers to relaunch a successful event. Instead of doing nothing, you’ve become a problem solver.

If your fundraiser was postponed, can you create a go-fund-me campaign or an online event? There is so much need, you want to be certain your mission stays top of mind.

Meet your customers where they are. Yoga studios and gyms are providing online classes with instructors via Zoom and staying connected to their tribe through private Facebook groups. Chambers of Commerce are offering free classes on how to use Zoom. Restaurants have shifted from dine-in to take out and brick and mortar stores have opened on-line stores. Think about it. They have provided a solution to our present-day situation that could result in an additional revenue stream in the month’s ahead post COVID-19.

Barbara Corcoran, self-made millionaire, real estate mogul, and ‘Shark Tank’ star believes there is great opportunity in every crisis. She has survived 9/11 as well as other critical times in her business. “But here’s what I’ve learned on all these crises through all the years, Corcoran recently shared on her Business Unusual podcast. When things go south, they come back like gangbusters.”

Are you ready to breathe in and move forward to polish up your business? Let’s chat – give me a call at 724-612-0755 or email [email protected].

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior-level marketing management services to businesses and non-profit organizations on a short or long-term basis. Core areas of service are business development strategies, website creation and management, social media management, marketing, strategic planning, and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business.

Businessman thinks of a new creative idea

NOT BUSINESS AS USUAL – COPING WITH COVID-19

by BlogCommunications

New Ways to Do Business Post COVID-19

The recent COVID-19 pandemic has changed the face of business. For retail establishments, many doors are closed to customers. Restaurants have shifted to take out. Essential businesses are operating in an adjusted work environment. Business operations have shifted online and business development personnel are reaching out through phone, LinkedIn, video and voice conferencing, and email. Health care personnel and first responders are on the front lines of the pandemic and are stretched beyond belief.

What does all of this boil down to? Do you wonder if life ever goes back to the way it was? Fear of what is happening and what may be yet to come fills your mind. Will you be able to pay your bills? Will your family be safe? Will kids ever go back to school? Will you have a job? The changes all amount to loss and the grief you feel about things lost.

I have also read positive things with social distancing. Families are once again gathering around the table, life is existing at a slower pace, families are hiking, businesses are helping each other by supporting one another through online gift cards, and manufacturers are shifting operations to provide health-related products and sanitizer.

Many business owners are pivoting and thinking outside the box to stay top of mind or to prepare for opening their doors again when the time is right. They are part of a solution to a problem. A supply company instituted an online order system that not only will work during this challenging time but can also be utilized as a sales tool for their salesforce moving forward. A consulting company set up call times for monthly lead exchange meetings. A construction company is leveraging this time to update records and connect via LinkedIn. A construction labor force company is taking this opportunity to update their website and set up processes for a newsletter.

These businesses and many others are looking at the situation as an opportunity to continue to reach out, or prepare for a major push once we are able to be “open for business” again.

As you look at your current situation, is the glass half empty or half full. Here are some tips to make the most of your new norm.

  • Review your goals – we’re still in the first quarter of 2020. Did you set goals for the New Year such as developing a vision board, writing a blog, or taking a class? If you haven’t set goals with target dates, perhaps now is the time to do so.
  • Learn something new – a new platform for online meetings such as Zoom or how to create branded images using Canva.
  • Read – books, online publications, and a little fiction just for fun. The most successful entrepreneurs are avid readers.
  • Listen – to podcasts from thought leaders and business coaches.
  • Join – Ted Recommends and receive TED programs and initiatives sent to your inbox.

I challenge you to step up and try something new. If your business has been stuck for a while, perhaps a business strategy session is in order. Maybe your website needs a refresh or marketing materials that need updating. Pick up the phone and give me a call at 724-612-0755.

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior-level marketing management services to businesses and non-profit organizations on a short or long-term basis. Core areas of service are business development strategies, website creation and management, social media management, marketing, strategic planning, and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business.

How To Attract New Customers

HOW TO GET MORE CUSTOMERS

by BlogCommunications

How To Attract New Customers

I hear time and time again – “How do I get more customers?” My question is…”Who is your ideal customer?” Can you respond in specifics – type of business, revenue, male, female, household income? Without knowing who your ideal customer is, you are unable to attract more of them.

Now that you have identified WHO your ideal customer is, WHAT does your product or service offer that meets those needs? WHY do customers buy from you over the competition? WHERE do your customers hang out? Are there specific Meetup groups, Facebook groups, or LinkedIn groups where your ideal customers are? That’s where you want to be engaging in conversations and activity.

Have you reached out to your current customers to thank them for being a customer?  Do you ask for referrals or testimonials? How often do you receive an automated review request built into a business CRM? You visit the dentist and receive a request to review us on Google or have your carpets cleaned and receive an email about your experience.

Outsourced services can be utilized to interview and draft ta customer’s experience in working with you. People often won’t take the time to write praises, but if they can chat with someone and be provided a draft for them to copy and post – that takes away the process of looking at a blank screen. This process works great when you’re updating testimonials on your website. We have helped many clients update their testimonials section on their websites.

Blogging is a highly recommended acquisition method for businesses of all sizes, industries, and audience types. Running a blog allows you to explore different topics, flex your knowledge in your industry, and build authority among your readers. Blogging also continually gives you new opportunities to engage with your audience, whether through a graphic they can bookmark for later, a question they can answer in the comments, or an enticing call-to-action they can click.

Blogging can also add to your SEO. When I start working with someone one of the first things I look at is if they have a blog and the last time it was updated. Tying the blog to a newsletter will allow you to reach out to the contacts on your list. By effectively segmenting customer lists, you can see who might be interested in a given topic.

A client we have worked with segmented their list to businesses, government, nonprofits. Yet another client’s list is segmented, architects, engineers, and business. A third client has their list segmented by office locations.

Planning monthly blogs to various times of the year, community events and national awareness months allow customers to receive timely information. For example, an insurance company may talk about winter driving tips in January, but shift to drunk driving awareness near prom time.

What does all this boil down to? Planning. As we move into the last couple of months of the year, businesses are budgeting and planning for 2020. Want to grow your business, but aren’t sure how. Let the Edmiston Group help you plan for 2020. Email us or call 724-612-0755 to learn more.

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior-level marketing management services to businesses and non-profit organizations on a short or long-term basis. Core areas of service are business development strategies, website creation and management, social media management, marketing, strategic planning, and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business.

Man turning knob with different stages of sales process to convert strangers into promoters. Successful inbound marketing campaign concept.

ARE YOU WINNING THE 4TH QUARTER

by ArticlesCommunications

Winning Customers

The Christmas creep is once again upon us and Pumpkin everything is being taken over by early Black Friday sales. Businesses are keying in on how to drive sales, increase consumer interest and create limited-time offers. Where in the mix is Thanksgiving?

If your company is looking to take advantage of seasonal marketing ideas, it’s best to look at some of the biggest brands in your space to see what they do to drive sales and pique consumer interest in your own business. Small businesses can compete by delivering unique products, outstanding customer service and using hashtags in posts that will pop up in social media when consumers are searching.

1. Look for easy seasonal hype
One of the easiest ways to jump into seasonal sales around the holidays is to prepare for and participate in Black Friday sales and holiday shopping days such as Small Business Saturday, which encourages people to shop locally. These days are already ingrained into people’s minds as shopping events, so it’s an easy way to jump on the bandwagon. When plugging into the seasonal sales events be sure to hashtag your social media postings.

We recently worked with a hair salon to help them plan the remainder of the 4th quarter. This included a food drive collection, special pricing on gift cards, bundling of unique products for sale on Small Business Saturday, and posting holiday hours well in advance to ensure clients were able to get their services done. Branded social media images can help increase awareness days and prescheduling posts can save time and eliminate the pressure of last-minute planning.

2. Develop an annual marketing plan
How are you incorporating monthly awareness events and fun days into your social media plan? For example, we worked with a mobile dog groomer and in her social media plan, incorporated “National Cat Day”. Restaurants have “National Taco Day”, “Chocolate Day”, etc. Think about how you can align your business. Did you know in November that it’s Military Family Appreciation Month, Men’s Health Awareness, National Hospice Month, National Literacy Month to name a few? December brings about Cat lovers month, Write a Business Plan Month.

If you are a B to B or a B to C – aligning with some of these causes and adding hashtags will help to increase your brand awareness.

3. Capture Emails and Go from Seasonal to Subscription or stay in touch with news updates
By increasing your email list, you can touch your “fan base” with news, offers, and discounts. Use the list to create a subscription service. For example, restaurants may have a VIP wine club that members pay a fee to belong. What does that get them?  Perhaps access to specialty wines nonmembers can’t experience, wine pairing events, as well as other perks.

If you are a B to B, we utilize a given process to increase your newsletter subscribers. Why is that important? It keeps your company top of mind to supporters and people who you want to do business with. For our construction clients, we share news on new projects, project updates and community involvement.

4. Plan your own seasonal sale
It’s planning ahead to take advantage of one-off discount days. Where I see businesses fall short is they lack the advanced time to promote and plan. Think about your celebration and consider offering this on an annual or quarterly basis.

We work with an eye doctor and they have an annual back to school sale. Every year in August and September they promote this sale. Their customers know it is coming and they are booked solid. They don’t discount prices throughout the year, only at this event.

The holidays may be right around the corner, but by planning ahead, your business can create its unique holiday promotions that will help you increase sales, grow brand awareness and connect with customers. Need help in pulling a plan together? Email us or call 724-612-0755 and ask about our Business Marketing Planning Package.

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior-level marketing management services to businesses and non-profit organizations on a short or long-term basis. Core areas of service are business development strategies, website creation and management, social media management, marketing, strategic planning, and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business.

Save time and energy with these productivity strategies

Business Productivity Hacks

by BlogCommunications

Save time and energy with these productivity hacks.

How productive and focused are you in your day-to-day activity – at work and at home? Are you a night owl whose energy kicks in after 9 pm or an early bird who rises at the crack of dawn? Regardless of how your internal clock functions, you can always be busy, but not necessarily productive.

Does being busy equate with being productive? If you ask anyone what is the biggest challenge they face in trying to be productive, a likely response will involve something about a “lack of willpower”, or perhaps a difficulty staying focused.

If you think about it there are so many shiny objects that pop up to distract you throughout the day. Social media, email, phone, and personal issues. Any of these distractions can lead to lost productivity.

Build up good work habits for saving time and effort and alleviate some stress. Here are some productivity hacks to help you understand how to work smarter, improve the quality of your work life, and build habits that will save you time, energy, and mental strain in the long-term.

Productivity Begins With Your Goals…Focus On What’s Important To You
Where do you want to be 3 months from now? What about 1 year, or 5 years out? Not just your business but your personal life too. Aligning your work goals with what’s important to you is crucial in creating the motivation required to stay focused. Writing down your goals on a vision board will keep them top of mind.
It’s not by chance that I’m starting with this one. Understanding what’s important to you, not only in terms of your immediate work goals but also looking at the bigger picture. This can help you to focus and set the stage for how you approach wor

Routines Count – Develop Them
Build out a routine, and stick with it. Get into the habit of working at specific times (this is especially true if you work remotely) and you’ll find yourself wasting less energy on figuring out what to do next. Making a To-Do List for the next day allows you to focus on specific tasks and prioritize your time. There are various apps and scheduling tools for you to utilize. Personally – I use Asana, but some of my colleagues like Monday.com.
Monthly routines and processes can be documented and put into these programs. By creating the process, as your business grows or staffing changes, you can easily transition the steps to another individual.

Engineer Fake Pressure
How often have you told someone they will have a report you haven’t yet started by the end of the day? For some people, pressure can help to kick-start them into work mode and perform to a higher level of productivity. If you’re one of those people who finds that the pressure of a deadline or review helps you get more work done, consider engineering some fake pressure into your routine.

Email Check
Just like notifications, sometimes you can’t just ignore your inbox. This is one I struggle with – especially if I’m waiting for proofs from my graphic design team or feedback from a client. The trick is to set a time every day, where you check-in and clean up to inbox zero. The more consistent you can be with this task, the weaker the urge will become to randomly check your emails, and by sticking to the same time each day, you’re building good habits around self-discipline.

Record Each And Every Task
Following on from the to-do list, you can optimize this kind of task-based productivity approach by making sure you clearly and attentively record each task that is important to you. By keeping an up-to-date list of tasks, you can be sure you’re not overlooking certain factors when deciding on priorities and planning your workload. You could use a good old pen and paper to record your tasks and to-do-lists; many people work like this, and it’s perfectly suitable for personal jotting and keeping track of small-scale projects and priorities. This also allows you to track the amount of time spent on a given task. Having this information helps you price services accordingly.

Set Deadlines
Deadlines help you to get work done. This allows you and your team to measure and stay abreast of milestones needing to be met in completing a complex project.

Eat Your Frogs
We all have unpleasant tasks to deal with daily. “If it’s your job to eat a frog, it’s best to do it first thing in the morning. And if it’s your job to eat two frogs, it’s best to eat the biggest one first.” – Mark Twain. By completing difficult tasks first thing in the morning, you will feel a sense of accomplishment and other things will feel easy in comparison.

Stop Wasting Time In Meetings
Do you start a meeting with a purpose, goals and an agenda? Often, meetings are scheduled according to some arbitrary value like 30 or 60 minutes, and the structure is an afterthought. Define the purpose and outcomes of the meeting before the meeting. Some managers have a stand-up meeting that doesn’t allow for meaningless time spent. Objectives, assigned tasks, and outcomes are to the point.

Time Blocking – Stop multitasking
Focus on one task at a time and set a block of time to complete the task. This goes back to scheduling, prioritizing your TO DO LIST. Instead of trying to split your brain between multiple tasks, rapidly switching between activities and working on each of them simultaneously, you’re better off committing your focus to a single task at hand. Work for 25 minutes and take a 5-minute break and get up and stretch and you may find your brain remains better focused.

Consider some of these tips as you form new work habits. You may find yourself being more focused, able to better prioritize and execute your tasks at hand. We’d love to hear your success. Share your most successful habit on our Facebook page.

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior-level marketing management services to businesses and non-profit organizations on a short or long-term basis. Core areas of service are business development strategies, website creation and management, social media management, marketing, strategic planning, and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business.

scaling-your-business

SCALING YOUR BUSINESS

by BlogCommunications

scaling-your-businessAre you ready to scale your business but don’t know how to bring on the right team? Don’t base decisions on where you are – base them on what you want to become. One of the first things to determine is what type of company do you want to become.

Most of us can remember a time where our parents questioned our friends as we grew up. While it was an annoyance, it taught us the important lesson of making sure that we surround ourselves with the right people. By selecting a strong group of friends, you create a circle of people that are there to support you, cheer your big accomplishments and help to pull you up when you fall. That same mindset of surrounding yourself with the “right” people is extremely important as a business owner.

Trusted business partnerships can be an important part of small business growth. Recruiting might not always be the answer. Often it can be better to outsource tasks and functions to ensure the best outcomes. Also, realize when you need to delegate responsibility. Perhaps you can outsource particular functions to a fractional CFO, Marketing Director or HR professional. You can build a virtual management team that can offer focused services and strategy for company growth.

When your business starts to scale up growth, it is hard, and things can begin to creak. Weaknesses can be exposed, and you can’t always fix them quickly once the journey is started. You could be held back by your IT system, processes, cash flow, team or all of the above.

Do you know the difference between management and leadership? While managers plan, organize and coordinate, leaders have a vision; they persuade, inspire and motivate others. Think now about how you can build your leadership capacity to grow your company.

Create the right culture and an environment where people want to be and want to excel – then get out of the way and let them get on with it. All team members must be properly engaged, valued, motivated, recognized and rewarded. Everyone must pull in the same direction.

Small business is a fast-paced environment. With the onslaught of social media and other changes in technology, it’s a never-ending quest to stay abreast of new trends. Hiring the wrong person or a non-team player may take your already overwhelming workload and increase it, causing more pain than relief.

  • References. It is amazing how many companies ask for references and never even look into them. References are an important part of finding out who the person is that you are looking to hire. It’s also important to check out the person’s social media platforms. Find out who they are outside of the workplace. This will help to determine if they are right for your company’s culture.
  • Proper interview. As you interview your prospective employees, take the time to find out who they are. Questions like: What are you passionate about? What is your greatest accomplishment? How do you handle conflict or challenge? Why should I hire you over someone else?
  • Trust your gut. While the prospective employee may seem “nice”, what does your gut tell you? As a business owner, you have followed your gut on many occasions and it has led you to this point in your business career, so don’t stop listening to it now.
  • Multiple rounds of interviews. Be sure to have more than one interview with the person. Include other people in the interviews such as other employees, partners, or mentors. This will help you to get a better perspective on the person being interviewed. Remember that your employees are the ones who will be working with the recruit every day and valuing their opinion can help to make a more cohesive workplace.

While being a business owner is a rewarding experience, surrounding yourself with the right people, can help you take your business to new heights. Take the time to properly vet consultants and prospective employees. Building a strong team and leading with a vision to inspire your team can help make your business a success.

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior-level marketing management services to businesses and non-profit organizations on a short or long-term basis. Core areas of service are business development strategies, website creation and management, social media management, marketing, strategic planning, and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business.

Business-Continuity-Plan

BUSINESS CONTINUITY PLANNING – PREPARING FOR THE UNEXPECTED

by BlogCommunications

Business-Continuity-Plan
Benefits of Business Continuity Planning

Are you preparing for the future? Is a Business Continuity Plan a part of your company’s growth? If your business had a disaster, could you be up and running within hours, days, weeks, months, or never recover?

A Business Continuity Plan (BCP) is a proactive plan to avoid and mitigate risks associated with a disruption of operations. It details steps to be taken before, during and after an event to maintain the financial viability of an organization. Disaster Recovery Plan (DRP) is a reactive plan for responding after an event. This plan should provide guidelines for emergency responses, extended back-up operations, and post-disaster recovery.

There are many components to a BCP to be considered and here are some key pieces to the plan.

Personnel is your company’s greatest asset and one of the first things to consider. If disaster has struck – has there been loss of life? Has a key member of your management staff had a crisis? Did you have an active shooter situation at your place of business? How are the staff coming together following a crisis? Do they have the proper training to know what to do in the event of a disaster? As a leader having a plan is critical. Your staff looks to you for guidance on what happens next. They can remain calm and execute a plan if a plan exists and they are properly trained.

Communication – how will staff, vendors and the company as a whole communicate if all phone lines are down? What is your plan if you have no email access? Do you have a phone chain or text message chain established?

Technology – is your information in the cloud or is there a secondary data center outside of your building? How will staff access email and critical information to keep your company running? This includes A/R and A/P, proposals, proprietary information, etc. Who can access what information?

Facilities – have you made arrangements for housing of key personnel and employees if necessary? Taking care of your employees and their families will help them remain calm, committed to business recovery and ultimately create loyalty to you as the business owner. If your building was destroyed – do you have a backup location in mind or will staff be able to work remotely?

Have you set up electronic payment systems to continue to send and receive payments? Will you need to resort to manual operations? If so – what might that look like?

Different than a BCP, a Disaster Recovery Plan (DRP) is a documented process or set of procedures to recover and protect a business IT infrastructure and other operations necessary to run your business in the event of a disaster. Such a plan, ordinarily documented in written form, specifies procedures an organization is to follow in the event of a disaster.

The City of Baltimore has made national news recently regarding their vulnerability in regard to a cyber-attack, but businesses and government should also consider other types of risk such as fires and flooding that could affect their day to day operations.

As we have recently seen of the floods and hurricanes in various parts of the country, in Western Pennsylvania we think we are safe from disaster. That couldn’t be farther from the truth. Every day there are new stories of flooding, burst pipes, fires, landslides, hacking, tech outages, downtime, and data loss – even at the best of companies. Are you prepared to do business if today you walked into work and there had been an electrical surge that fried all your computers?

No matter what the cause of the disaster, the organizations that manage them most effectively, and with the least amount of collateral damage, are those with a strategic Business Continuity Plan and a comprehensive, easy-to-follow, and regularly tested Disaster Recovery Plan.

No one wants to think gloom and doom, but I hope these questions will offer food for thought as you look to put together a program for Business Continuity and Disaster Recovery testing. Execution of a best thought out plan will ensure your business can remain “Open for Business” should disaster strike.

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior-level marketing management services to businesses and non-profit organizations on a short or long-term basis. Core areas of service are business development strategies, website creation and management, social media management, marketing, strategic planning, and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business.

Editorial Calendar

TIME BLOCKING TIPS FOR PRODUCTION EFFICIENCY

by BlogCommunications

Time-Blocking

Time Blocking is a technique used to focus on a project. I’m guilty of not using this technique efficiently. It’s all too easy to keep your email browser open and immediately respond to the most recent inquiry or touch from a client. But all that back and forth leads to wasted time.

A colleague recently challenged me to keep track and time everything I do in the course of a week to see how my time is spent. By diligently working in this fashion – it has helped me to focus on the task at hand because in my mind I knew that I would need to record what I was doing. I actually put in an entry for nonproductive social media scrolling and personal calls I took during my workweek.

We all have our “To Do” lists and in a recent Tony Robbins podcast, I learned it’s not enough to have the 10 “To Do’s” to move from day to day but we need to pick the top 3 or 4 things that must be done that day and block the time on your calendar to do that given task. No phone calls, no interruptions, no email checks and no social media surfing – just focus at the task at hand.

ARE YOU THE MASTER OF YOUR DAILY SCHEDULE?

Most people let their calendar completely dictate their time. If it’s on the calendar, then it happens. You allow other people to take time from your calendar for calls to schedule appointments and to attend events. But, are you allowing YOURSELF to schedule work time on your calendar to complete projects that adhere to deadlines? By blocking off work time, you remain in control of your calendar and minimize the need to work late nights and weekends to complete projects on time. The end result is a better work life balance.

Large projects require focus and scheduling. It forces you to recognize your priorities and commit to action. This type of blocking helps to minimize procrastination. If you still can’t complete the action for the priority you set on your calendar, then perhaps it isn’t a priority and should be reevaluated.

Do you have Open Loops in your day? These are things that pop up and need to get done, but don’t have a concrete next step. They may float around in your head, pop up in the middle of the night, but they don’t have a priority. Get Things Done works by capturing and defining the next step somewhere that is not your head, ready to act on at a later moment. This is helpful, but doesn’t answer the final open loop about any task: when will I do this? Time blocking helps to prioritize and schedule those open loops with actionable next steps.

IMPROVE YOUR BOTTOM LINE

Time Blocking trains you to be better at estimating how long things take.

When you reach the end of a task before the block is up or reach the end of a block and still have stuff to do, you know you guessed wrong. Rearrange time later in the week to finish the task. Then, review why you estimated wrong. Was the project more complex, were you distracted? By fully understanding the time it takes to complete a task, you will accurately be able to bid future projects.

GIVE YOURSELF A BREAK

Don’t schedule time blocks back to back. Your brain and body need time to adjust to completing a task. I recently purchased a stand up desk and at times during the day shift from sitting to standing. It gives me a different focus.

Things happen throughout the day that can affect your schedule. Don’t sweat it, but be sure you’re the one who remains in control of your calendar and time.

About the author: Autumn Edmiston is the CEO and owner of the Edmiston Group. The Edmiston Group is a multifaceted Pittsburgh based marketing consulting firm providing senior level marketing management services to businesses and non-profit organizations on a short or long-term basis. Core areas of service are business development, marketing, strategic planning and public relations. The Edmiston Group has consistently delivered and implemented real-world, proven business marketing ideas and strategies for business.